Sage Housing, one of England’s fastest growing, long-term providers of new affordable homes, has appointed Lucian Smithers as Chief Customer Officer, a new role that is dedicated to enhancing effective customer communications, digital services and engagement.
Lucian is an experienced marketing and customer service executive, who joins Sage from affordable housing provider Pocket Living - where he was part of the management team and built award-winning marketing and digital platforms across sales and customer care.
Prior to Pocket Living, he was a Director of Sales & Marketing in the content division at Sky, where he was responsible for the brand and digital customer management experience.
Mark Sater, CEO, Sage Housing said: “The appointment of Lucian as our Chief Customer Officer shows our commitment to having customers at the heart of our business and at the forefront of our decision-making process now and in the future. Lucian will be working with customers, colleagues and stakeholders to make sure our customers’ needs are at the centre of our business and services.”
Lucian Smithers said: "I’m very excited to be joining a company with such ambition and capability. The Sage Housing team has been hugely successful in growing the business and I’m looking forward to growing the brand and shaping the customer experience to match that achievement."