About the role:
The Application Support Analyst will be key member of the Sage IT team. They will provide support, administration and configuration of key Sage business applications (ERP, Document Management, CRM, Customer Portal, etc) and be responsible for contributing ongoing to the Business As Usual and Roadmap change programs. The primary responsibility of this position is to provide 1st and 2nd line support and change management capability for key operational business applications. This role may also support some training, deployment, testing, and project administration tasks.
This position works with business operations teams and IT resources, other third-party consultants, and vendors. Client-side resources can include: Stakeholders, Product Owners, Subject Matter Experts, and Technology Architects.
The winning candidate will be passionate, committed, organized, and a fast learner, while at the same time being adaptable, coachable, and open to new approaches to technology solution projects.
Key duties include:
Bullet points of key duties to ensure the candidate understands the responsibilities for the role.
The primary responsibilities of this position are:
TECHNICAL SKILLS AND EXPERIENCE
Desirable, but not required:
Contribute to deployment plans