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Lettings Coordinator Manager

Key duties include:


To manage the team of 6 coordinators – including absences / leave requests on HR portal

  • To oversee, track and monitor the sending and accuracy of tenancy documents
  • To assist in weekly statistical reporting
  • Amend weekly rent discrepancies and attend weekly meeting
  • Amend weekly data discrepancies and attend weekly meeting
  • Report interior choices to the project managers
  • Report and track daily/weekly team and individual targets
  • Implement, track and report Coordinator incentives scheme
  • To manage any lettings database to ensure accuracy of resident information
  • Chair fortnightly coordinator meeting
  • Conduct catch ups with individual team members to track daily progress
  • Finalise all tenancy documents for export to managing agent within 48 hours


The Team Leader ensures the Coordinators:

  • To create and send tenancy agreements from CRM with 99% accuracy
  • To record any refusals from applicants
  • To Complete 20 CORE forms
  • Finalise all tenancy documents for export to managing agent within 48 hours
  • Monitor and deal with the Lettings/money penny Mailbox within 24 hours
  • To manage the incoming and outgoing keys
  • To send and record Pre tenancy assessments when required


About you:

  • Strong organisational and management skills
  • Ability to adapt and deal with a very fast paced environment
  • Able to multitask in a busy workplace
  • Experience managing a lettings team and is familiar with all the different methods of requesting nominations with the Local Authorities



Relevant experience from the PRS or other Housing organisation.


If you are interested in the role, please e-mail your CV to