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Lettings Manager

About the role:

The role of Lettings Manager is to lead and guide a busy Lettings Services Team.  Based in our head office, the successful candidate will be responsible for planning and executing swift lets for all new and re-let properties nationally.   The successful candidate will also build excellent relationships with our local authority partners as well as support, motivate and lead a team of lettings officers and lettings co-ordinators.


Key duties include:

  • To work with Heads of Project Delivery and the Service Charge team to ensure that new build properties are let as quickly and efficiently as possible.
  • To manage, lead and coach a team of x8 officers and co-ordinators.
  • Develop and embed checks and balances around pre tenancy assessments and right to rent documents being accurately and securely recorded.
  • Ensure the delivery of an excellent customer service to both prospective and existing residents during the allocations and housing options processes.
  • Collaborate with acquisitions, delivery and legal to review nomination agreements with our LA partners .
  • To work with various different local authorities as and when required.
  • Work with third parties such as lettings agents to increase the team’s capacity to let.
  • Work with data captured in handover spreadsheets and other sources to allow for optimum resource planning at least three months ahead of time.
  • To monitor and record re-let properties, liaising with managing agents regarding status of works and ensuring the process is efficiently managed.
  • To work with the central performance team to accurately record and capture performance.
  • To support our drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes.
  • Troubleshoot issues as and when they occur/are flagged by the team.


About you: 

  • Management skills
  • Strong organisational skills
  • Ability to adapt and deal with a very fast paced environment
  • Able to multitask in a busy workplace
  • Knowledge of the housing regulatory requirement
  • A confident communicator



A higher education qualification (e.g. Degree) and / or substantial relevant experience.


If you are interested in the role, please e-mail your CV to