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Lettings Officer

About the role: 

With all the new homes being added to our portfolio, we need to ensure that at the point of handover, a resident is ready to move into their new home.  This requires meticulous preparation beforehand which will include liaising with our Project Managers, our local authority partners and the incoming resident.  Therefore, we are looking for an experienced officer who demonstrates strong organizational skills and who can accurately record information.   

 

As the first point of contact for our new residents, you will be representing Sage where we believe in exceptional customer service to reflect the values of our organization. 

 

Key duties include: 

  • Office based role in our upmarket offices in Westminster  
  • To let homes to those in need, likely Affordable Rent, nominated by local councils (circa 10 homes per week) 
  • To work closely with our Project Managers to ascertain handover dates and information surrounding our new developments.  
  • To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. 
  • To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement.  Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up.  
  • To ensure that residents are aware of our digital sign up process and that they utilise the resident portal.  
  • To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. 
  • To carry out viewings and sign up of available properties.   This would include scheme demonstrations and explanations of how to use other services in the home. 
  • To monitor all properties on Notice to ensure that void turnaround times for vacant properties are kept to a minimum.   
  • To work closely and proactively with viewing agents, ensuring that new lets are carried out as promptly as possible and that a good customer experience is delivered in the process. 
  • To promptly and accurately ensure that all new tenancies are entered into the housing management system as instructed by management. 
  • To support our drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes. 
  • To comply with Sage’s policies and procedures. 

 

About you: 

  • Strong organisational skills  
  • Ability to adapt and deal with a very fast paced environment 
  • Able to multitask in a busy workplace 
  • Worked within a lettings team and is familiar with all the different methods of requesting nominations with the Local Authorities 

 

Qualifications 

 
Relevant experience from the PRS or other Housing organisation. 

 

If you are interested in the role, please e-mail your CV to  jobs@sagehousing.co.uk