TenantsIs it my responsibility?
We're responsible for maintaining:
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the structure and outside of your home
-
the fixtures and fittings we have provided
-
any communal areas
You are responsible for repairs if you cause any damage.
Use the tables below to see who is responsible for which type of repair.
General internal
Type of repair |
Who is responsible |
| Bleeding radiators | You are responsible |
| Communal areas (unless damage has been caused by you) | We are responsible |
| Cracks (minor) in wall - patching | You are responsible |
| Cracks (minor) in ceiling - patching | You are responsible |
| Curtain pole, rail or track replacement | You are responsible |
| Damage caused by you to the property, fixtures or fittings | You are responsible |
| Door adaptations (to accommodate carpets) including refixing draft excluders |
You are responsible |
| Door bell replacement or fitting (including batteries) | You are responsible |
| Doors and frames | We are responsible |
| Door hinges and skirting | We are responsible |
| Draught proofing | You are responsible |
| Fixtures and fittings provided by us | We are responsible |
| Fitting additional locks/catches or safety devices, for example: peep holes, safety chain and burglar alarm |
You are responsible |
| Fixtures you have fitted (like laminate flooring/shelves) | You are responsible |
| Handles and latches on inside doors and cupboards | You are responsible |
| Keys/fobs | You are responsible |
| Painting and decorating including papering, woodwork or coving | You are responsible |
| Smoke alarm (battery powered) testing or replacement | You are responsible |
| TV aerial, points or satellite dishes | You are responsible |
| Walls, floors and ceilings | We are responsible |
Bathroom / Kitchen / Plumbing
Type of repair |
Who is responsible |
| Basin or sink replacement | We are responsible |
| Bath panel replacement | You are responsible |
| Blocked bath, basin, sink, shower or toilet | You are responsible |
| Broken toilet seats (refix or replace) | You are responsible |
| Plug or chain replacement | You are responsible |
| Plumbing/fitting your own domestic appliances, which must be done according to Gas Safe or NICEIC regulations |
You are responsible |
| Sealant replacement for kitchen units and sanitary fittings | You are responsible |
| Shower curtain replacement | You are responsible |
| Tap washer replacement (to stop dripping) | You are responsible |
| Unblocking external waste pipes ONLY | We are responsible |
| Water supply and water pipes | We are responsible |
External
Type of repair |
Who is responsible |
| Boundary walls and fences | We are responsible |
| Doors | We are responsible |
| Door steps | We are responsible |
| Drains, gutters and outside pipes | We are responsible |
| Dustbin replacement (unless provided by the council) | You are responsible |
| Garages and stores (excluding sheds) | We are responsible |
| Overall structure of your home | We are responsible |
| Painting | We are responsible |
| Paths and walkways where shared or main access to property | We are responsible |
| Roof | We are responsible |
| Walls | We are responsible |
| Washing lines or rotary dryers | You are responsible |
| Window sills, catches, sash cords and window frames | We are responsible |
Electrical
Type of repair |
Who is responsible |
| Electrical wiring including sockets and switches | We are responsible |
| Fluorescent tubes and starter motors | You are responsible |
| Fuse box - resetting the trip switch | You are responsible |
| Fuses and plugs | You are responsible |
| Light bulbs | You are responsible |
Gas
Type of repair |
Who is responsible |
| Bleeding radiators and relighting pilot light | You are responsible |
| Chimneys (excluding sweeping) | We are responsible |
| Fireplaces, fitted fires and central heating systems | We are responsible |
| Gas pipes and appliances provided by us | We are responsible |
| Water heaters | We are responsible |
To log a repair request online log in to the portal.